Shipping policy

Last updated: [01.12.2025]


Thank you for shopping with us. This Shipping Policy explains how and when your order will be delivered, what to expect during transit, and important information regarding customs, delays, and tracking.

 

 

Production Time

 

All wallpapers and wall murals — whether standard sizes or custom-made — are produced within:

 

➡️ 1–3 working days

(Production time does not include weekends or public holidays.)


Once your order is produced and quality-checked, it is securely packaged and shipped using FedEx Express.

 

 

Shipping Methods & Delivery Times

 

We ship all orders worldwide with FedEx Express, a fast and reliable delivery service.

 

UK Delivery

 

  • 1–3 working days after dispatch

 

International Delivery

 

  • 4–8 working days after dispatch
  • Delivery time can vary depending on the destination and customs processing

 

Please note: Final delivery time depends on your location, courier capacity, and local customs procedures.

 

 

Packaging & Product Protection

 

We take great care to ensure your mural reaches you in perfect condition.

 

  • Each mural is carefully rolled and packed with protective materials
  • Packaging is designed to prevent bending, moisture exposure, or transit damage

 

If your mural arrives damaged, please contact us immediately at fotowallsltd@gmail.com with:

 

  1. Your order number
  2. Photos of the damage
  3. Photos of the packaging (inside and outside)

 

We will review your case promptly and resolve the issue according to our Complaint Submission Policy [https://fotowalls.com/pages/complaint-submission-policy].

 

 

Order Tracking

 

Once your order has been dispatched, you will receive a:

 

  • Shipping confirmation email
  • FedEx tracking number
  • Link to monitor your delivery in real time

 

If you have not received your tracking information, please check your spam folder or contact us.

 

 

Delays & Delivery Issues

 

While we aim to meet all estimated delivery times, delays may occur due to:

 

  • Courier or transport issues
  • Severe weather conditions
  • Customs inspections
  • Local carrier disruptions
  • Peak holiday periods


These delays are outside our control. However, if your order is delayed, we will assist you and work with FedEx to resolve the issue as quickly as possible.

 

 

Customs, Duties & Import Taxes

 

International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.

 

You should know:

 

  • Customs fees are determined by your local customs office
  • These charges are paid by the customer (unless stated otherwise)
  • Customs processing times may affect delivery estimates

 

Exceptions:

 

We cover all customs duties and new tariffs for:

 

  • United Kingdom
  • United States

 

All other destinations: Customers are responsible for any applicable import charges.


We recommend checking with your local customs authority for more details.

 

 

Incorrect Address or Failed Delivery

 

Please ensure your shipping address is entered correctly at checkout.

We cannot take responsibility for:

 

  • Delays caused by incorrect or incomplete addresses
  • Re-delivery costs
  • Packages returned due to unavailability or refusal to accept delivery

 

If a parcel is returned to us due to an error in the address provided or failure to accept delivery, the customer will be responsible for re-shipping costs.

 

 

Lost or Missing Parcels

 

If your parcel appears lost in transit:

 

  1. Contact us at fotowallsltd@gmail.com
  2. We will open an investigation with FedEx
  3. Replacement or refund decisions will be made according to the courier’s final confirmation


Claims must be submitted within the timeframes outlined in our Complaint Submission Policy [https://fotowalls.com/pages/complaint-submission-policy].

 

 

Contact Us

 

For any shipping questions or concerns, please reach out to us at:

📧 fotowallsltd@gmail.com


We’re always happy to help.